SIZING

1. WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for every piece of clothing. Each product should have their own measurements for you to compare yourself/a garment you have. If there are none, let us know by email and we can get you them! Please keep in mind all our clothing are based in Asia, so expect them to be considerably smaller than Europe/US!

*ALSO PLEASE HAND-WASH CLOTHING!

PAYMENT

1. What payment methods do you accept?

ONLY Paypal, credit card, and debit card (linked to Paypal). No 'mailed cash' or bank transfers, etc.
 

RETURNS/EXCHANGES

1. I changed my mind. Can I cancel my order and get my money back please?
We do not issue refunds once the order is in the PROCESS OF CREATION or SHIPPED. However, if you contact us quickly after making the order, we can cancel your order and refund your money!
 
2. Can I return an item for a full refund?
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to reship a brand new one, provide a refund, or ship another item from our shop to you (without returning your defective one)!
 
3. Can I exchange an item for a larger/smaller size?
We do not do exchanges. All of our products have different measurements, so it is VERY important to compare the measurements in each product to the measurements of a garment you already own at home for accuracy. Are there no measurements or you want more information about a specific product? Email us!
 

SHIPPING/DELIVERY

1. Do you ship internationally? How much is shipping?
No, we only ship to SPAIN and shipping is FREE!
 
2. WHERE DO YOU SHIP FROM? 
We ship from our partnered factories located in China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing. Our shop's currency is in EUROS though!
 
3. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 1-7 business days before shipment. Deliveries can take up to 1 week to 2 months. It depends what you purchased. You can 'CONTACT US' or email hello@randomandco.es for specific shipping times.
 
4. MY ORDER HAS NOT ARRIVED YET? WHY?
While some parcels can arrive early, some others may experience shipping delays. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund! :)

5. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different factories so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.


6. WILL THIS ITEM GET TO ME BEFORE _________? 
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.